Thank you for shopping with Kiki Nails Charm. We want you to love your purchase, and we’re committed to providing quality products and a reliable shopping experience. This policy explains how refunds, returns, and replacements are handled.

Eligibility for Returns

We accept returns only if:

  • The item arrived damaged or defective
  • The wrong product was sent
  • A replacement was requested within the return window

Due to hygiene and product handling, we do not accept returns for used items or open packaging.

Return Request Timeframe

To qualify for a return, you must contact us within:

7 days of receiving your order.

Requests made after this period may not be eligible.

Condition of Returned Items

Items must be:

  • Unused and in original condition
  • In original packaging
  • Including all pieces received

If the item shows signs of use, wear, or missing parts, the return may be denied.

Refund Process

Once your return is approved and inspected:

  • Refunds will be issued to the original payment method
  • Processing may take 5–10 business days depending on your bank or payment provider

Shipping fees are non-refundable, unless the issue was caused by us (damaged or incorrect item).

Replacements & Exchanges

If your item arrived damaged, incorrect, or missing pieces, we offer:

  • Free replacement
  • Or store credit, if preferred

Photo or video proof may be required for verification.

Non-Returnable Items

We cannot accept returns for:

  • Used or opened products
  • Sale or clearance items
  • Mystery boxes or bundle products
  • Custom orders

Order Cancellation

Orders can only be canceled before shipping.
If the order has already been dispatched, cancellation may not be possible.

International Orders

International customers are responsible for:

  • Customs fees
  • Import taxes
  • Return shipping costs

If a package is returned due to unpaid customs, only product value may be refunded (excluding shipping).

How to Start a Return

To request a return or report an issue, contact us at:

support@kikinailscharm.com
Include:

  • Full name
  • Order number
  • Product name
  • Photos/video (if damaged)

Our team will guide you step by step.

Customer First

We care about our customers and will do our best to resolve any issue quickly and fairly. If you have questions about your order, feel free to reach out — we’re here to help!